Refund Policy

For custom development, design, and consulting projects, refunds are assessed on a case-by-case basis depending on the stage of the project and work already completed.

If a project is cancelled before any work has started, any deposit paid may be refunded in full, minus any non-refundable third-party costs already incurred.

Once work has begun, refunds will only cover the portion of the project that has not yet been delivered. Payments for completed milestones, delivered work, or hours already spent are non-refundable.

For products purchased through our online shop, you may request a refund or exchange within 14 days of purchase, provided the item is unused and in its original condition, where applicable.

Digital products or licenses that have already been delivered, downloaded, or activated are non-refundable, except where required by law or in the case of a faulty product.

To request a refund, please contact us at contact@coderivals.ltd or +44 7732 724545 with your order or project details. We will review your request and respond within 5 business days.

Approved refunds will be processed back to your original method of payment within 7-10 business days. Processing times may vary depending on your bank or payment provider.

Refunds will not be provided for change of mind after a project has commenced, delays caused by the client's failure to provide required feedback or materials, or third-party costs already paid on the client's behalf (such as domain names, hosting, or licenses).

If you have any questions about this Refund Policy, please reach out to us at contact@coderivals.ltd or +44 7732 724545.